Delivery & Returns
All items sold are dispatched within
1-3 working days.
Orders with personalisation can take 2-3 working days to prepare.
Shipping & Delivery
Standard UK Delivery
Beds are delivered between 3 - 5 working days with UPS, DPD or Royal Mail. Smaller packages are delivered using the Royal Mail 48 Tracked service.
Express UK Delivery
Need to receive your order quicker? We also offer Royal Mail 24 Tracked delivery service. Please note that all orders are dispatched within 1-3 working days and personalised orders can take 2-3 working days to prepare.
International Delivery
For customers outside the United Kingdom, delivery may take around 5 - 10 working days, depending on your location.
Cancellations & Returns
I have changed my mind and would like to cancel my order
Please contact us immediately as we usually start processing orders on the same day we receive them. If your order has not been dispatched yet, or we haven't yet processed custom orders, we may still be able to issue a cancellation and a full refund. If you order has already been processed you will need to return it at your own cost. If your order is personalised and has already been processed by our team, we will be unable to cancel.
I have received my order and I would like to return it
Return your order without a hassle within 30 days for a full refund, minus the cost of our delivery to you. Items must be returned unused, unaltered and in a resellable condition to qualify for a refund. We are unable to accept returns on orders where products have been personalised.
It is the buyers responsibility to cover the cost of the return. We recommend using a tracked service as a refund cannot be issued for items we have not received.
When will I receive my refund?
Once we have received and inspected the return and if a refund has been approved, we will process a refund via our website within 24-48 hours. You will be refunded via the same payment method you used to place your order.
